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The Board of Directors of YSBFB has laid down the appropriate grievance redressal mechanism within the organization to resolve disputes. Such a mechanism ensures that all disputes arising out of the decisions of the company are heard and disposed of at least at the next higher level. The customer can follow the below customer complaint process / GRM of YSBFB.
Level 1
You can reach out to the respective Investment Manager for any grievances at their email IDs.
Level 2
In case, where the resolution provided by the Investment Manager is not satisfactory or if there is no response from the Investment Manager, Customers can raise grievances with the Principal Nodal Officer of the Company through the following channels:
Email
asif.khan@yunussb.com
Postal mail
Principal Nodal Officer,
Yunus Social Business Fund Bengaluru Private Limited 103-106-107,
Anjanapura Main Road, Avalahalli,
JP Nagar 9th Phase, Bengaluru – 560062
India.
Level 3
In case, where the resolution provided by the Principal Nodal Officer is not satisfactory or if there is no response from the Principal Nodal Officer, Customers can raise grievances with the Managing Director of the Company through the following channels:
Email:
suresh@yunussb.com
Postal mail:
Managing Director,
Yunus Social Business Fund Bengaluru Private Limited 103-106-107,
Anjanapura Main Road, Avalahalli,
JP Nagar 9th Phase, Bengaluru – 560062
India.
Escalation
If the complaint / dispute is not redressed within a period of 30 days by the Company, the customer may approach Ombudsman – Reserve Bank of India by following the below process to file a complaint under Reserve Bank- Integrated Ombudsman Scheme (RBI-IOS) 2021:
A complaint can be filed through any of the following methods:
